Wholesale

Refund Policy

This policy applies to all wholesale orders placed through the Galore Wholesale portal, and differs from our direct-to-consumer return policy.

All sales are final

All wholesale orders are final sale. We do not accept returns, exchanges, or cancellations on wholesale orders once they have been placed at checkout.

Damaged or defective items

If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with your order number and clear photos. We’ll review and, where warranted, arrange a replacement or credit.

Lost or damaged in transit

If a shipment is lost in transit or arrives damaged by the carrier, contact us within 7 days of the carrier’s delivery date (or expected delivery date, if it never arrives) with your order number, tracking details, and clear photos where applicable. We’ll file a claim with the carrier on your behalf. Any replacement or credit for transit loss or carrier damage is contingent on the outcome of that carrier claim, and we can’t guarantee a remedy where the carrier denies responsibility.

Order discrepancies

Please inspect your order on arrival and report any missing items or discrepancies within 7 days of delivery so we can resolve them promptly.

Filing a claim

To support any claim for damage, defects, or discrepancies, we require clear photos taken at the time of delivery: the shipping box while still sealed and unopened, and the products photographed immediately after opening. Please keep all original packaging until your claim is resolved. Claims submitted without this documentation may not be eligible for a replacement or credit.